Terms

By placing a booking either on-line or by telephone you are agreeing with these terms and conditions.

Greta Sailing Trips Terms and Conditions - 2017

These Terms do not affect your statutory rights

When you book online we will send the e-Ticket directly to your email address.   If you have booked online and intend the trip to be a gift you can forward the eTicket to the recipient.

 1. Sailing Season and Scheduled Sailing Dates 

The Sailing Season usually commences in April or May and ends late September or mid-October and is subject to completion of maintenance, safety checks and weather conditions. We publish a list of scheduled sailing dates at the start of the Sailing Season which is updated during the Sailing season.  You can select a scheduled sailing date from this list or purchase a Gift Voucher to be redeemed at a later date.  Where you have selected a scheduled sailing date we reserve the right to move your booking to a different date. We would give you as much notice as possible in this event.

  2. Sailing Duration

Our sailing trips are up to approximately six hours in duration and are subject to the tides, weather conditions and discretion of the Greta's Skipper on the day of sailing. As sailing depends on weather and wind conditions, some or even all of the boat trip may be under the power of a diesel engine.  

3. Passengers to Confirm Scheduled Sailing Date (IMPORTANT)

Passengers must telephone Steve Norris (Greta's Skipper on 07711 657919 the day before sailing to check on weather conditions and confirm sailing times. Failure to do so may lead to disappointment should the trip have to be cancelled or moved to a different date.

 4. Embarkation on Sailing Date (Check in with Skipper at least 15-30 minutes before sailing)

When you book on-line you will receive an email containing details of your booking request It is important that you bring the booking request email with you on the day of sailing. This is not proof of payment. If you have paid by debit or credit card, you will also receive an email from confirming card payment.

4.1 Greta sails from and returns to the South Quay Whitstable Harbour. CT5 1AB You can drop passengers off near to the Whitstable Harbour entrance. Do not park in the Whitstable Harbour short stay car park – park opposite in the long stay ‘Gorrell Tank’ car park CT5 1LB or another long stay car park.

  5. Cancellations

5.1 All bookings for scheduled sailing dates are subject to cancellation at any time.

5.2 Weekday Sailing Date Cancellation (Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 7 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 8 or more days’ notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another sailing date which might not be on a Week Day.

 5.3 Weekend Sailing Date Cancellation (Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 15 or more days’ notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekend.

 5.4 Bank Holiday Sailing Dates Cancellation (Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 31 or more days’ notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Bank Holiday.

 5.5 Barge Match Day Sailing Date Cancellation (Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 31 or more days’ notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another sailing date. This might not be on a Match Date.

5.6 Weekday Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 15 or more days’ notice of your confirmed sailing date, we will refund you 75% of any monies paid, where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekday.

5.7 Weekend Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 15 or more days’ notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekend.

 5.8 Bank Holiday Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 31 or more days’ notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Bank Holiday.

 6. Privacy

Any information that you provide to us is kept confidential. We do not divulge any details to third parties unless we need to, in order to fulfil your order request or for legal reasons.

Unless you charter the barge for private use, other passengers may be on board. We have no control over passengers taking pictures or videos. We ask that you respect the privacy of other passengers during public or private charters and refrain from including them in your photographs or videos unless you have their permission.

7. Safety Notes for all Passengers

Passengers board and disembark at their own risk via a near vertical ladder attached to the harbour wall. Passengers must ensure that they wear suitable clothing and flat footwear. A safety briefing is given on board prior to sailing.